Refund Policy for Medical Illustration

This Refund Policy explains when refunds may be available for purchases made through Medical Illustration at medicalillustration.app.

Effective Date: January 1, 2026

Introduction

Medical Illustration offers subscription access and credit-based usage for creating medical illustrations and related visual content. This policy explains how cancellations work, when refunds may be granted, and how to request assistance with billing issues.

1. Subscription Cancellation

You may cancel your subscription at any time. Unless otherwise required by law, cancellation stops future renewal charges but does not automatically create a refund for the current billing period.

If you cancel, your paid access generally remains available until the end of the subscription term already paid for.

2. Credits and Non-Refundable Usage

If your plan includes credits, those credits are consumed when generation or related paid actions are successfully processed. Used credits are non-refundable and cannot be restored simply because you no longer want the output or decide not to use it.

Unused credits may expire or reset in accordance with the terms of your plan.

3. Refund Eligibility

Refunds may be considered on a case-by-case basis in situations such as:

• Duplicate charges or clear billing errors
• Unauthorized charges, subject to reasonable verification
• Material technical failures that prevented you from accessing paid features or receiving the service purchased
• Other circumstances where a refund is required by applicable law

4. Non-Refundable Situations

Refunds are generally not available for:

• Used credits
• Partial subscription periods after service access has been provided
• Dissatisfaction with outputs where the service was available and functioning as described
• Failure to cancel before the next renewal date

5. How to Request a Refund

To request a refund, email support@medicalillustration.app with your account email, the payment date, the amount charged, the reason for the request, and any supporting details such as screenshots or error messages.

To help us investigate promptly, please contact us within 14 days of the charge whenever possible.

6. Review and Processing Time

We typically review refund requests within 5 to 10 business days. If a refund is approved, we will issue it to the original payment method unless otherwise required by law.

After approval, it may take additional time for your bank, card issuer, or payment provider to post the refund.

7. Chargebacks and Billing Disputes

Before initiating a chargeback, please contact us so we have an opportunity to review and resolve the issue. Fraudulent or abusive chargeback activity may result in account suspension or termination where permitted by law.

8. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will revise the Effective Date on this page. Continued use of Medical Illustration after an update means you accept the revised policy.

9. Contact

For billing help, cancellation questions, or refund requests, contact support@medicalillustration.app or visit medicalillustration.app.